At Emma Treks, we are dedicated to providing exceptional service, including fast and reliable shipping for all our products and travel-related materials. Below is our shipping policy to ensure a smooth experience for you.
1. Shipping Locations
We currently offer shipping to all the locations.
2. Shipping Methods and Delivery Time
We offer several shipping methods, which will be available to you during checkout. Delivery times may vary depending on the destination and the shipping method selected.
- Standard Shipping: 5-7 business days (domestic)
- Expedited Shipping: 2-3 business days (domestic)
- International Shipping: 7-14 business days (varies by country)
Please note that delivery times are estimates, and delays may occur due to unforeseen circumstances like weather conditions or customs processing.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, destination, and the shipping method chosen. You can view the shipping costs during checkout before confirming your order. We occasionally offer promotions that may include free shipping; please check our website for such offers.
4. Order Processing
All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
5. Missing or Damaged Items
If your order arrives damaged or if any items are missing, please contact us within 7 days of receiving the package. We will assist in resolving the issue, whether it involves a replacement or refund.
6. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate. Emma Treks is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
7. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment’s progress.